Our team of professionals will assist you in purchasing and queries you may have. Contact us ONLINE
My first Purchase (FAQ)
Our team of professionals will assist you in all purchasing and queries you may have. Contact us ONLINE
Hi all! I'm Carlos, head of sales of Esports Arin store, we Benicarló (Castellon) with over 30 years in the business (since 1977). I am here to help you with anything you need.
Here you have the most frequently asked questions (FAQ):
• HOW TO BUY?
It's easy and safe, you can buy through different ways:
-You have to register in the web and follow the steps.
-All Purchase order’s outside Spain does not allow payment/cash on delivery
-Writing an email to arin@esportsarin.com with the data (name, address and telephone number) and the article you want.
- VAT is included in the price.
- In section “find your size” you’ll solve all doubts about it.
• SHIPPING
We ship anywhere, home, work, your holiday destination, home of a friend of you...
International Shipping Rates
Shipping to Spain and Portugal (Up to 3 kg) 24-48 hours 6 €
Shipping to France (Up to 3 kg)16 €
Shipping to Germany (Up to 3 kg)€
Shipping to Austria, Belgium, Luxembourg, United Kingdom, Italy and Holland (Up to 3 kg) 20 €
Shipping to Rest of World (Up to 3 kg) 30 €
For any other inquiries, please contact us arin@esportsarin.com
* Normally packages do not exceed the 3 kg, but in those cases in which they do, price will have to be calculated and informed by Esports Arin.
-The cost of delivery is unique, does not vary depending on the number of articles
-Worldwide Shipping
• RETURNS
The items offered in our stores are supported by the best sports brands.
More than 30 years in selling sporting goods makes that you can trust in us.
Offering the highest quality, the best warranty and the best service highlights our commitment to our customers.
The deadline to apply for the refund is 15 calendar days from receipt of the order by the customer.
To begin the process of return or refund the customer must send an email to arin@esportsarin.com indicating the reason of return of it.
Any product you wish to change or return is always to be made with the original packaging and labels intact, properly packaged in its original box and properly protected. The item returned must be in same contidions in which it was received, which will be determined by our experts.
Shall not be refunded or exchange items or custom silkscreened.
If the purchase order were to be returned to origin because the carrier could not deliver the goods (by negligence of the carrier), our company will bear the cost of the re-sending.
Upon receiving the returned package, it will be re-confirmed the status of the product and that it was really a negligence on our part.
To proceed to the re-sending of the material or to refund the money (if the item is exhausted), this will be done in the next 15 working days from our warehouse.
The address for the items to be returned is the following:
ESPORTS ARIN S.A.
C / Cristo del Mar, 169
12580 Benicarló
Castellon (Spain)
To make your return, please contact us.
• PAYMENT METHODS
We have three payment methods:
- CREDIT / DEBIT CARD: We accept VISA, American Express, MasterCard and 4B.
- PAYPAL: Allows consumers to provide e-mail send payments online in a secure, comfortable and profitable.
PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time.
Paypal offers a service designed for those who do not meet the traditional payment mechanisms.
For more information visit the website of Paypal.
- BANK TRANSFER: The total order is paid in advance by bank transfer or deposit. Showing the Order number and your name and surname.
This payment method is cheaper, since you do not have any additional commission or fee.
Once it is the transfer will be packing and shipping your order.
CAJA RURAL BANK BENICARLÓ
F INTERNATIONAL NUMBER IT COUNTS
IBAN ES85 3162 1202 53 1153691520
O SWIFT BIC: BCOEESMM162
Esports Arin has no responsibility for errors that the client may commit in the procedure of payment used.
The taxes in each country are not included in the price and should be absorbed by the customer.
We guarantee that each of the transactions in esportsarin.com is 100% secure. All transactions involving the transfer of personal data or banking are made using a secure environment. Any information you transmit to us travels encrypted through the network.
Likewise the data on your credit card are not registered in any database but go directly to the POS (Point of Sale Terminal Bank).
The credit card fraud is a illegal, and Arin Esports, initiate legal action against anyone who carries out a fraudulent transaction in our online store
For any questions regarding payment methods, please contact us
• WHERE ARE WE?
Physical address:
Bazar Arin S.A.
C / Cristo del Mar, 169
12580 Benicarló (Castellon)
NIF A12076329 |
